Privacy and SMS Communication Policy

1. General Information

At ROOTWISE HOLDINGS LLC, we work hard to earn your trust. A key part of that commitment is clearly informing you how we handle your contact information. This policy describes the personal data we collect, how we use, share, and protect it, and the choices you have.

How We Collect Your Information

• Directly from you: when you call us, submit a form, or request our services.
• Automatically: when you interact with our website and complete the contact form, agreeing to receive calls, text messages, or emails for contact purposes.
• From other sources: from property owners or managers who assign us service orders for properties you occupy.

Data We Collect and Use

We collect your first and last name, mailing address, email, and phone number solely to:

• Coordinate appointments and inspections.
• Schedule and confirm services.
• Provide post-service follow-up and solutions related to your request.

We never use your data for advertising, nor do we share it with third parties for commercial purposes.

2. SMS Communication Policy

Consent Mechanism

We obtain your consent through the following methods:

• Website form: by selecting an unchecked consent box before submitting your information, where we state the purpose, frequency, possible charges, and STOP/HELP instructions.
• SMS keyword: by sending a text with the keyword (e.g., “SERVICE”) to our official number +1 346-620-0608.
• Verbal consent: during a phone call, after we inform you about the purpose, frequency, charges, STOP/HELP instructions, and a link to this policy.

Example Consent Text

Message Content and Frequency

• Inspection appointment coordination.
• Service scheduling and confirmations.
• Post-service follow-up.

Frequency: Up to 4 messages per service request within 15 days of the initial request. No advertising or promotional content will be sent.

Opt-Out and Help

• STOP – Cancels the subscription and stops messages.
• HELP – Provides support or contact information.

These keywords are processed automatically.

Sending Hours

Messages are sent between 9:00 a.m. and 7:00 p.m. Central Time (Texas). No messages are sent outside this window.

Data Protection

We comply with applicable privacy laws. We do not sell or share customer data with third parties for advertising purposes. Customer information is used solely for direct communication between ROOTWISE HOLDINGS LLC and the customer.

Policy Link

https://rootwiseholdings.com/consent-and-communication-policy/